FAQ

    What services do freight forwarders provide and how can I find one?

    It usually provides a full range of services including: tracking inland transportation, preparation of shipping and export documents, warehousing, booking cargo space, negotiating freight charges, freight consolidation, cargo insurance, and filing of insurance claims.

    Do I need an export license when making a private shipment?

    Obviously, not everyone who exports needs an export license. But some exports do, and knowing the difference is an important part of export compliance.

    What can I do to prevent delays and ensure a smooth process of the shipment?

    Firstly, make sure your supplier overseas (on imports) or if you are the supplier for an export shipment, creates all of the necessary documents correctly (packing lists, commercial invoice, original bill of lading-OB/L) and in a timely fashion, so that all documents are provided with the necessary banks and sent to you (the importer) or your buyer-consignee on the B/L (if you are the exporter) at least 1 week before cargo arrives the destination so that everything can be processed through customs ahead of schedule and freight can be paid along with presentation of the original B/L. One factor that usually slows this process down is when there is discrepencies between the buyer and supplier and since the goods are not paid for, the OB/L has not been surrendered by the Supplier to the Consignee (buyer)

    Any advice for a first time shipper?

    We have 5 tips for you.

    • Save container transport cost by preparing to load your container in less less than 2 hrs.

    When the driver shows up to your site, the first 2 hours are included in your fees. We recommend staffing up and preparing in advance to load the container as quickly as possible to avoid overtime charges.

     

    • Prepare Shipping Container Contents for Extremes, Containers are subject to extreme conditions.

    There are wild swings in temperature and humidity inside the container – they go through the Panama Canal and sometimes around the Cape. Containers are subjected to triple digit heat and humidity to sub-zero temperatures while in storage or in transport.

    • Carefully Declare ANY Organic Cargo.

    Plants, Edible Plants, Vegetables and Fruit are all treated differently depending on the origin and destination of the shipment. If customs finds any undeclared organic cargo, they can quarantine your container and charge you daily holding fees.

    • Properly Insure Your Cargo.              

    Plan for “attrition”. All of the contents don’t always make it all of the time. There will be some “attrition” – containers get inspected, sometimes by unscrupulous dock/deck hands…this isn’t REALLY considered stealing, as the items in transit, technically are the property of the shipping company*.

    • Understand that Freight Forwarding is both an art and a science.

    Many companies and handlers are involved in moving your container, here are just a few possible examples: Trucking company(ies) outbound (your door to the port of origin or train yard), Crane Operations transferring container from truck to train, and train to ship. That’s just to get the container to the ship, then the reverse happens on the other side…it’s a REALLY rough ride, even in good weather.

    Can you ship my vehicle internationally?

    Of course we can. Kindly reach out to us via the contact form or email us info@eastmandelivery.com

    Do you have warehouse where I can drop off the cargo?

    Yes, We have a very spacious warehouse where your logistics can be kept for as long as you wish.

    What’s the best way to save money on air freight?

    Kindly reach out to our team of experts for the best of advise.

    Are there types of cargo that cannot be shipped via air freight?

    The types of goods that cannot be shipped by air usually include aerosol sprays and cans and weapons, firearms, ammunition, and explosive devices. The list of items also includes gear boxes, generators, and engines, life jackets, and fire extinguishers.